GeneraL Questions

What is Collective MVMT?

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Collective MVMT is a boutique fitness studio that offers full-body, resistance-based strength training classes that lengthen and tone on the Lagree Megaformer. Our classes deliver an incredibly effective, high-quality fitness experience that help you move even closer to your personal wellness goals. 

What is your cancellation policy?

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You can cancel a reservation free of charge if it is done at least 12 hours before your scheduled class begins. 

For Unlimited Membership holders, there is a $20 no-show and late cancellation fee for reservations canceled less than 12 hours before your scheduled class begins.

For those with Class Packages, if you no-show or late cancel less than 12 hours before your scheduled class begins, you will lose that class credit and it will not be credited back to your account.

You can cancel your reservation by logging into your account. If you have trouble canceling or have any questions, please email us at info@collectivemvmt.com.

How does the waitlist work?

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If you are at the top of the waitlist and a spot becomes available, you will be automatically enrolled in the class, up to 1 hour before the class begins. If you are added from the waitlist to the class, you will receive an email notification. 

Please note that all classes have a 12-hour cancellation policy. If you are on the waitlist and are no longer able to attend the class, please remove yourself to avoid being added to the class and incurring a no-show fee.

Do you have an app?

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Yes, our app is available in the Apple App Store. You can download it here. Use our app to easily schedule classes, manage your account, and more.

Can Class Package expiration dates be extended?

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Class Package expiration dates cannot be extended.

What is your refund policy for Class Package, Membership, and Gift Card purchases?

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All sales are final. Class Packages, Memberships, and Gift Cards are not refundable, exchangeable, or transferable.

first timer questions

Who can take your classes?

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All of our classes are programmed for all fitness levels. We encourage you to ALWAYS listen to your body and go at your own pace.

How old do you have to be to take a class?

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Clients must be 15 years of age. Please note, all clients ages 15-17 require a signature from a parent or guardian in-studio.

How early should I arrive for my first class?

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Please arrive 10 minutes early to your first class to ensure you're properly introduced to the specialty equipment.

How do I create an account?

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To create an account, click 'BOOK A CLASS' on the top-right corner of the page, select the class you would like to book a spot in, and you will be prompted to create an account.

cycle questions

Can I take a cycle class if I am pregnact?

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If you have been taking Cycle classes regularly before you got pregnant, you may continue taking classes as long as you feel comfortable and have your doctor’s approval. Please let the instructor know that you are pregnant so they may provide modifications to make you more comfortable.

Do I need to bring my own cycle shoes?

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You are welcome to bring your own cycle shoes. Our bike pedals accommodate SPD and Delta Look clips.  If you don’t have your own, we’ve got you covered. We offer rental shoes in-studio for $3. 

MEGa Class questions

Can I take a megaformer class if I am pregnant?

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If you have been taking Megaformer classes regularly before you got pregnant, you may continue taking classes as long as you feel comfortable and have your doctor’s approval. The Megaformer workout is very core intensive, so please let the instructor know that you are pregnant so they may provide you with necessary modifications to make you more comfortable. 

Do I need grip Socks for megaformer classes?

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Grip socks are required for all Megaformer classes and are available for purchase in-studio.

MERCHANDISE questions

What is your return policy for Merchandise?

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Merchandise must be returned within 7 days of purchase for a full refund and within 30 days for an account credit. All merchandise must be unwashed, unaltered and unworn with the original tags attached.

We reserve the right to refuse a return for any reason at our discretion. This includes, but is not limited to, if the merchandise does not comply with our return policy (worn, washed, without tags, outside the 30-day period, etc.).